• Philadelphia, PA   |    Tampa, FL
  • 800.610.2444 (toll free)
  • 610.321.1020 (direct)
  • contact@irmclaim.com

IRM Services

  Our Services

IRM provides full-service claims administration. We partner with our clients to provide them with their own customized claim department, one which is designed to meet their needs and their policyholders expectations.

IRM Services Include:

  • Claims reporting via phone, web, or email. IRM will take care of claims-intake for you.
  • Claims professionals available 24-hours a day. Claims do not always happen during normal business hours, and they can't always wait until the next morning to report. We always have a Claim Examiner ready to handle "after hours" claims.
  • Coverage verification, analysis, recommendations and preparation of disposition. Whether you use standard insurance policies or very customized forms, our examiners are prepared to handle coverage issues – from simple verifications to preparing coverage reservations and disclaimers.
  • Investigation of claims. This is an area that IRM has made a pillar of our company since we opened our doors in 1994. Scene investigations, securing witnesses, medical reviews, surveillance, collateral source development, and more.
  • Auto/Property appraisals. IRM can prepare appraisals, or depending upon the scope and location of the loss, we will utilize a network of vendors to appraise losses.
  • Litigation management. IRM will develop a panel of attorneys and expert witnesses for your program who have an expertise in the types of lawsuits that your program generates.
  • Paperless document storage. All forms of media are stored in an organized and efficient manner. Files and associated documents are remotely accessible.
  • RMIS integration with banking. Our claim system is connected to banking; making check-writing, recoveries, and financial reporting efficient and accurate.
  • Customizable fields and reports. Your program is unique. You want to classify claim types and track trends differently than others would. You can.
  • Real-time client web access. You can remotely access your claim data, making assuring that your financials are up-to-date.
  • Medicare/Medicaid CMS claimant verification and reporting. IRM can help your program comply with the Medicare, Medicaid and SCHIP Extension Act of 2007. Section 111 of the Act adds new mandatory reporting obligations to the Medicare Secondary Payer Act requiring liability insurers and self-insurers to provide detailed information regarding all liability settlements or open claims with ongoing responsibility for medical treatment with Medicare beneficiaries to the Centers for Medicare and Medicaid Services.
  • Subrogation Services. We will investigate subrogation possibilities and will subrogate against tortfeasors.
  • Client and Reinsurance reporting. IRM prides itself on quality and timely reporting. Whether it is a simple status report, a report to Reinsurance, or a presentation to your Board of Directors, IRM will customize its reporting to meet your needs.